Shipping and Returns

Shipping Policy

1. Free UK Shipping

Shipping is free on every order. The price you see on the product page is the price you pay. There are no delivery charges added at checkout.

We currently ship exclusively to addresses within the United Kingdom.

Carriers: We typically use Royal Mail or UPS/DPD couriers to ensure your prints arrive safely.
Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number.
Delivery time: Once dispatched, most orders arrive within 1–3 working days.

2. Lead Times & Production

Because we are a print-to-order shop, most items are made specifically for your order.

Standard orders: typically take 3–7 working days to produce before dispatch.
Large terrain sets and multi-colour prints: can take up to 2 weeks. Where a product has a longer lead time, we say so on its product page.
Bulk orders: Large orders or multi-part projects may need additional time. We will contact you directly if your order is expected to exceed our standard lead time.

3. Free Local Collection (Falkirk)

If you are local to Falkirk, you can choose Local Collection at checkout and collect from our studio instead.

How it works: Once your order is printed and has passed quality control, we will email or text you to arrange a pickup time.
Collection window: Please wait for your “Ready for Collection” notification before coming to the studio.
Proof of purchase: Please bring your order confirmation email (digital or printed) when you collect.

4. Incorrect Address

Please double-check your delivery address. Table Goes Boom is not responsible for orders delivered to an incorrect address provided by the customer. If an item is returned to us because of an incorrect or insufficient address, a re-shipping fee will apply.

Returns & Refunds Policy

1. Your Right to Cancel (14 Days) – Standard Catalogue Items

For standard items from our catalogue, you can cancel your order within 14 days of receiving it. You then have a further 14 days to return the items to us.

To start a return: contact us with your order number within 14 days of delivery.
Condition: items must be returned unused, unassembled, unpainted and in their original packaging.
Return postage: for change-of-mind returns, the cost of sending the item back to us is paid by you. For faulty, damaged or incorrect items, we cover all costs.
Reduced refunds: if an item has been handled beyond what is needed to inspect it (for example, assembled, glued, primed, painted or damaged), we may reduce your refund to reflect the loss in value, up to the full price where the item can no longer be resold.
Refund timing: we will refund you to your original payment method within 14 days of receiving the returned item (or proof that you have posted it, if sooner).

2. Personalised & Bespoke Items – No Change-of-Mind Returns

Some items are made to your own specification and are unique to you. Under UK consumer law (Regulation 28(1)(b) of the Consumer Contracts Regulations 2013), the 14-day right to cancel does not apply to goods made to the consumer’s specifications or clearly personalised. Once your order is placed, these items cannot be cancelled or returned for change of mind. This includes:

Custom nameplates and bases created with our Basemaker generator. Each one is designed by you and carries your own text, so it is a one-off item made only for you.
Custom prints made from 3D files you supply.
Personalised items, such as carry cases with your chosen army insignia, custom fascias, or colours you specify.

Your statutory rights are not affected: if a personalised item arrives faulty, damaged or not as described, we will re-print it or refund you as set out below.

3. The Nature of 3D Printing

Because 3D printing is a layer-by-layer manufacturing process, small cosmetic artefacts (such as tiny bumps, visible layer lines or seams) are a normal part of the process. Replacements are not issued for minor aesthetic variations that do not affect the structural integrity or fit of the part.

Replacements will be issued for major defects such as severe warping, layer separation (delamination) or missing sections of the print.

4. Damaged in Transit

We take great care in packaging, but 3D prints (especially resin) can be brittle. If your item arrives broken, please notify us via our support contact form within 48 hours of delivery, including clear photos of the damaged item and the original packaging. Once verified, we will re-print and ship a replacement at no additional cost to you.

5. Dimensional Accuracy & Fit

Customer-provided files: if the print matches the dimensions of the file you supplied, we cannot offer a refund if it does not fit your intended project.
Our products: if a product purchased from Table Goes Boom fails to perform its advertised function, we will offer a replacement, store credit or refund.

6. Cancellations Before Dispatch

Standard catalogue items: you can cancel at any time before delivery for a full refund, or use your 14-day right to cancel after delivery (see section 1).
Personalised & bespoke items: as a goodwill gesture, we’ll cancel for a full refund if you contact us before we start making your item. Once production has begun, the order cannot be cancelled (see section 2).

7. Failed Prints & Errors

If a print fails because of a machine error or a mistake on our part (wrong colour, wrong material), we will re-print the item immediately. If a re-print isn’t possible (e.g. material out of stock), we will issue a full refund.

8. Our Right to Cancel

We reserve the right to cancel and fully refund any order, including where:

a supplied 3D model is unprintable or unlikely to meet our quality standards
we cannot source the required filament or resin (we will usually offer an alternative first)
a custom file upload breaches our content policies (e.g. adult material, weapons or prohibited items)
a technical error results in an incorrect price at checkout

If we cancel your order, a full refund will be made promptly to your original payment method.

9. How to Make a Claim

your order number
clear photos of the issue
a brief description of the problem

We’ll reply within 2 working days, usually much sooner.

Table Goes Boom is a trading name of Fletcher Digital Ltd, registered in Scotland, SC395966.
Suite 8, 16 Melville Street, Falkirk, FK1 1HZ.